• Based on an assessment of local demand, products will be posted on this site at regular intervals. Each product will have an associated buying date.
• Members are able to click products available, and submit their order.
• At this stage, in most cases, their order will not be priced as we have to negotiate price based on the size of the consolidated order.
• When the buying date is reached, the buying group coordinator will approach appropriate suppliers to negotiate the best deal.
• Members will then be notified via this site and email newsletter as to price, delivery time and supplier.
• At this stage members are able, for a limited period to cancel their order if they are unhappy with the price or supplier.
• The consolidated order, together with member's address details (excluding email address) is then passed over to the selected supplier.
• The supplier will then inform us as to how payment will be made. In most cases the supplier will expect members to phone their order office to pay over the phone. In some cases the supplier will phone the members directly to organise payment, or deliver first and invoice after.
• Members will be made fully aware via this site as to how payment is to be collected.

Whilst in the early days of the group, the door was open to any supplier that offered the best price, we realised that that process came with attendant risks, one of which was short deliveries! We are now focusing on working with a few reliable and trustworthy suppliers, who are able to plan their buying in the knowledge that they will receive regular orders from the group. This helps to keep prices low.

Standard delivery hoses are approximately 40 metres (120 feet) long, so they can usually reach your tank.

If you think there may be difficulties, please go to My account - click the Edit tab, and make a note in the "Delivery Guidance" box.

Alternatively, when you place an order we've put a box on the bottom of the checkout page where you can post a comment for that particular order.

Not until the bulk group order is placed on, or near the buying date for the particular product.

The coordinator will call several suppliers (he wants the best price too).

As soon as the price is agreed, it will be published on the home page of this web site so you can decide if you wish to proceed with the order.

If you don't want to continue with your order, simply cancel using "My pending orders" on the top menu, and clicking the cancel button.

PLEASE NOTE
Although our system is programmed to send emails to all members, we cannot guarantee that you will receive it, so we ask you to please check the home page of the web site regularly on the day when we are choosing price and supplier.

You can cancel your order by clicking My Orders on the top menu. You can then click the cancel button against the product you wish to cancel.

If you are cancelling an order because we have informed you of the price and supplier, we ask that you do so no later than the 6.00 pm on the day after we have published the price and supplier details

Failure to do this risks the supplier attempting to deliver the order to you.

Initially, you need to specify an amount in order that we can add your order to the total members' order to negotiate a good price. However, when you submit your order, there is a box marked "order comments", and this is here where you can request that the driver fills your tank.

Please be aware that there is no guarantee that they will be able to fill your tank, as it depends on similar demands from members who are before you on the list of deliveries for that day. They should however deliver the amount you request on your order.

Yes. We have been posting logs and coal, but we look to the members to suggest other products we can include.